Technology has changed the world, the world changes technology

In the last 10 years we have witnessed an unprecedented world upheaval as we knew it. Three are the most obvious factors that distinguish this change: technological innovation, globalization, climate change and attention to sustainability and the preservation of Planet Earth.

This is not the first time that technology has allowed important “tears” in this process: let’s think about printing, steam engines, internal combustion engines, electricity, mass media. It is now clear to everyone that even the Internet and everything that travels over it is a great network that connects the world: for the first time,

however, access to technology power is accompanied by its diffusion and its distributed accessibility and for the first time a technological tool (the “Digital”) is also a means of mass communication (“Social Networks”): it follows that it is also individuals and not just companies, states, publishers who have the control and govern the use of technology.

Now also this is a known fact: indeed,
From our observatory, we follow the public debate with interest, but at the same time we work to achieve our mission which is to support companies, financial institutions and the Public Administration in addressing the major transformation issues that the Digital era imposes.

We already see, in many projects that we carry out with our customers, the new world, the open, collaborative, simple society.

A vision that sometimes loses sight of each other by struggling to talk about the complexity of our time and the threats that a certain negative narrative tends to focus on.

We see the Public Administration writing a strategic innovation plan as a big company, thinking about citizens and the relationship with them in terms of digital identity and services designed around it in different ecosystems: Health, Environment, School . We see a citizen who thanks to ANPR and SPID is recognized at every point of his relationship with the Public Administration.

We are proud to have brought the first Municipality (Cesena) to ANPR in synchronous mode last spring: imagine how much interaction with a public service can be simplified simply by reducing the need to produce documentation to say who we are, where we live, what is our marital status? How many possibilities do they open simply by making public and non-public offices talk to each other?

In Emilia, a building practice is presented, discussed and concluded thanks to a system that we have contributed to design, without the professional or the citizen having to move not only to interact with the municipality but also, for example, to dialogue with the structures that issue the energy certification or test the building. In Trentino, a few days ago families received an email from the schools telling them that their children who were in order with vaccinations didn’t have to worry about anything,

because Scuola e Sanità had already exchanged data and information. Inail, machine learning shortens service delivery times while a technology designed for video games supports doctors in tracking patients’ improvements.

Overseas, in ten years in Mexico and two in the US, we see cooperative credit supporting local communities and their economic growth: a scene we saw thirty years ago in Trentino, and which repeats itself directly but in digital form and without everyone intermediate steps.

Those who are scandalized because they see immigrants arriving with smartphones probably do not know that in Africa, through the mobile, services arrived that in the physical world roads, shops and infrastructures had not been able to bring. Just the inclusion of banks and the possibility of accessing financial services such as micro-loans for daily needs and micro-entrepreneurship.